FAQs about...
Ticketing
How can I purchase tickets?
We recommend you purchase your tickets online now to ensure you get access to the Festival. Tickets are available to purchase online via Eventbrite.
Can I buy tickets from other sellers or social media posts?
No, we strongly advise against purchasing tickets from any third-party sellers or social media accounts. These are often scams, and we cannot guarantee the validity of tickets bought outside our Eventbrite ticketing pages.
Can I use a companion card to enter the festival?
What counts as a concession card?
Eligible concession cards include, full time student, health care, DVA, pension & seniors cards. Proof of entitlement required on entry.
I need to change the name on my ticket order, how can I process this?
You can follow the instructions on Eventbrite to update your tickets.
If you still require assistance, please contact [email protected].
Does my Cat Lovers Festival ticket entitle me entry into Dog Lovers Festival?
It sure does! All cat lovers, who also love dogss, can enter the Dog Lovers Festival with the same ticket! That’s 2 great Festivals for the price of 1. Please note you must enter both Festivals on the same day.
Does my ticket entitle me to entry on both days?
You will need a ticket for each day that you want to attend.
I’ve bought tickets but can’t find them. How can they be re-sent?
Once you have purchased your tickets they will be emailed to your inbox as a link embedded in the email.
Click on the links in the email and they will open a blank web page and the tickets will download directly into your downloads box.
If you are unable to find your confirmation email, please check your junk or spam mail folders. The sender’s name will be Eventbrite.
Still can’t find your tickets? Here’s a handy guide
For other ticketing inquiries, please contact [email protected] – we will respond to all requests within 48 business hours.
Do you offer refunds?
We have a strict no refunds policy, so please ensure you can make the event prior to paying for your ticket(s).
If your plans do change and you can’t attend, tickets are fully transferrable so feel free to pass them on to your family or work colleagues!
Do I have to print my ticket?
You are not required to print your ticket.
Just present your ticket for scanning at the entry, either as a printed version or the digital version on your phone for fast entry.
It will then be scanned and you can enter the Festival directly.
General Festival Information
Where is the festival being held?
Melbourne Showgrounds
Epsom Road, Ascot Vale. Google Maps.
When is the festival and what are the opening times?
Saturday 17 October 2026: 9:30am to 5pm
Sunday 18 October 2026: 9:30am to 5pm
What if it rains or if there’s severe weather?
Will there be any additional costs once I’m inside the festival?
No! Once you’re inside, everything to see and do at the Festival is included in your ticket price (apart from food, drinks and purchases from exhibitors).
Bring your credit card along to shop from the incredible range of dog products among our wonderful exhibitors who, but the way, will most likely be giving away free samples!
Where can I view the Festival Map and timetables for attractions?
The 2025 Festival Map and Timetables will be available closer to the event.
Where do I go if I have questions on-site during the festival?
There will be roaming volunteers on the Festival floor, or you can head to the Organiser’s Office to talk with Festival staff.
Getting There & On-Site Amenities
What are the parking & public transport options?
For a full rundown on car parking and public transport, see this page.
We highly recommend taking advantage of one of the many excellent public transport options to avoid car parking costs and traffic delays. For a rundown of all the public transport options, please click here.
The venue is card only, can I still use cash?
The venue is a cashless venue. So please bring your own debit or credit card to make purchases throughout the venue and with our exhibitors.
Some exhibitors will accept cash, but this is the exception. Not the rule.
Is the festival wheelchair accessible and are there accessible restrooms?
Yes, there are accessible toilets, ramps and lifts throughout the venue, including access from the car parks.
For further details visit the Melbourne Showgrounds website.
Is there accessible parking close by?
For details on parking, please visit the Melbourne Showgrounds website.
Can I bring my own food and drinks?
Yes, you can bring your own food and drinks. We will also have vendors selling food at the event.
Please note you can’t bring in glass bottles, containers or any alcohol. If found by security these items will be confiscated.
Cat Policies & Information
Can I bring my cat with me to the festival?
The Cat Lovers Festival was developed to celebrate our best friends, and to educate, entertain and inform cat owners & lovers, not cats (so no visitor cat, sorry!)
If you’d like to find out more information around the policy please click here.
Am I able to interact and play with the cats at the festival?
Yes, there will be hundreds of casts to meet at the Festival! We do ask that all visitors respect the wellbeing of the cats and follow our welfare guidelines available here.
Are assistance animals permitted?
Yes, Accredited Assistance or Service Animals are very welcome at the Festival. Visitors must provide evidence of formal training or a PTV pass for entry.
Can I purchase a cat at the Festival?
Whilst we encourage you to come along to the Festival to meet your next forever friend, our Breeders and Adoption groups are governed by strict rules and regulations in their respective states.
Therefore, whilst you are permitted to register your interest in the adoption and/or purchasing process, we do not allow or support the adoption or sale of cats onsite at the festival.
You will need a ticket for each day that you want to attend.
Shopping at the Festival
May I purchase products and services at the festival?
Absolutely! It’s like a huge, kitty-department store, with hundreds of exhibitors showcasing and selling all the latest and greatest products and services to reward your cat!
There’ll be shopping and food trucks galore, with 100s of stands offering 1,000s of products & services, stacks of new products, samples, show specials and cat-friendly clothing, beds, food, groomers, insurers, leads, collars, pet-tech, photographers, retailers, toys, trainers, treats, vets and more!
Which brands will be at the festival?
Exhibitors will be finalised closer to the event.
What types of products and services are typically offered?
The Cat Lovers Festival includes a massive supermarket of new products, festival specials and cat-friendly beds, food, insurers, leads, collars, tech, toys, treats, photographers, retailers, vets and more!
Exhibitors will be finalised close to the event.
Is there a secure place to store my purchases or belongings?
We have free Visitor Storage available in the Dome Foyer from 10:30 am to 5pm for hand-carried items only (no suitcases or large trolleys).
We encourage visitors to bring their own bags for carrying items home, as bags are not available for purchase.
Exhibitor & Sponsor Enquiries
How do I find out more about becoming an exhibitor at the festival?
Thank you for your interest in booking a stand at one of our festivals!
Please contact our Sales team via the form on this page
If you could include which Festival you are interested in booking and your phone number, the team will reach out to provide you with more info.
How do I find out more about becoming a sponsor for the festival?
Thank you for your interest in sponsoring one of our festivals!
Please contact our Sales team via the form on this page
If you could include which Festival you are interested in booking and your phone number, the team will reach out to provide you with more info.
When is the sales cut off for booking a stand?
Stand sales for Melbourne 2026 close on Friday 9th October
What other businesses are exhibiting at your festivals?
Our exhibitor list for our upcoming festivals will be available online 12 weeks prior to each show. Some of our exhibiting categories include:
Pet Food, Bedding, Pet Health, Pet Tech, Insurance, Travel Accessories, Pet Friendly Accommodation, Collars, Leads, Art / Collectables, Retail, Toys, Pet Transportation, Pet Friendly Holidays, Vets Grooming Products, Pet Furniture, Gear for Dogs on Adventures and much more.
If you would like further information, please fill out the enquiry form via this page and our sales team will be in contact.
What is your payment schedule?
- Upon signing your contact – 25% deposit is due
- 6 months prior to the show – 50% payment is due
- 3 months prior to the show – final balance is due
If you have any questions about flexible payment terms, please contact us at [email protected]
What is included in my stand package?
Is there a discount for exhibiting at multiple festivals?
Do I need Public Liability Insurance to exhibit at your festivals?
How many visitors attend your festivals?
How many exhibitors exhibit at each festival?
Will we have access to on-site storage?
There will be limited access to unsecured on-site storage for exhibitors
Where can I find the terms and conditions for exhibiting?
Still have more questions?
For sales enquiries
Thank you for your interest in participating in our festivals! Please contact the Sales team on [email protected] or complete a sales enquiry form here.
For general enquiries
Thank you for your interest in the Festival. You can contact our team via this page. We will get back to you within 48 business hours.
To participate in the Breed Showcase
Thank you for your interest in the Breed Showcase. You can access further details and submit your application via the Breed Showcase page.
To participate in the Adoption Zone
Thank you for your interest in the Adoption Zone. You can access further details and submit your application via the Adoption Zone page.
I would like to volunteer at the festival
Thank you for your interest in Volunteering. You can access further details and submit your application via the Volunteer Application page.
I want to attend as an influencer
Thank you for your interest in the Festival. You can access further details and submit your application via the Influencer page.
I would like to present at the festival
Thank you for your interest in the Festival. You can access further details and submit your application via the Presenter page.
I am a member of the media interested in covering the festival
Thank you for your interest in the Festival. You can access further details and submit your enquiry via the Media page or email [email protected].
